Fernand Denis Inc. is looking for a Customer Service Representative (CSR)
About Fernand Denis
For over 50 years, Fernand Denis has been a recognized leader in the installation, maintenance, and repair of residential heating systems in the Prescott-Russell region and surrounding areas. Our commitment to comfort and customer satisfaction is at the heart of our mission.
Job Description
We are looking for an enthusiastic, professional, and solution-oriented Customer Service Representative who will play a key role in the customer experience. You will be the first point of contact for our clients, answering their questions, scheduling appointments, and ensuring warm and efficient service.
Responsibilities
- Answer customer calls, emails, and messages professionally
- Provide information about our residential heating services
- Coordinate service appointments and follow-ups with technicians
- Resolve complaints or minor issues proactively
- Maintain up-to-date customer records in our management system
Requirements
- Excellent communication skills (French and English)
- Customer service experience (an asset in the heating or residential services field)
- Proficiency with basic computer tools (email, CRM software, etc.)
At Fernand Denis Inc., you will benefit from:
✔ A supportive and experienced team
✔ Varied and stimulating tasks
✔ A stable, year-round schedule
✔ A professional and respectful work environment
Competitive benefits:
- Group insurance (health, dental, disability)
- RRSP with employer contribution
- Paid ongoing training
👉 Apply today and build your career with us!
📍 Positions available in St-Isidore (Ontario)
Salary: $20 to $30/h based on experience
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HVAC installation technician